Terms & Conditions

Website Terms & Conditions

Last Updated: 4th March 2026

1. About Us

This website is operated by Flame On Gas Services Ltd . We provide domestic and commercial heating, gas, LPG, oil, and related services across the UK.

2. Use of This Website

By accessing this website, you agree to comply with these Terms & Conditions. You must not:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access to systems

• Copy, reproduce, or distribute content without permission

We reserve the right to restrict or terminate access if these terms are breached.

3. Services & Information

All information provided on this website:

• Is for general guidance only.

• May be updated or changed without notice.

• Does not constitute a binding quote unless confirmed in writing.

Service availability may vary depending on location and engineer availability.

4. Quotes & Pricing

• All quotes are subject to survey and confirmation.

• Prices may vary depending on site conditions or additional works required.

• Written quotations are valid for 14 days unless otherwise stated.

• Finance options (where offered) are subject to status and approval by our finance Partners.

5. Bookings & Appointments

• Appointment times are estimates and may vary due to unforeseen circumstances.

• We will make reasonable efforts to attend within agreed timeframes.

• Customers must ensure safe and clear access to the property.

6. Payments

Payment terms will be outlined in your quote or invoice.

We may require:

• Deposit payments before work begins.

• Full payment upon completion.

Late payments may incur additional charges.

7. Cancellations & Refunds

• Cancellations must be made with reasonable notice.

• Deposits may be non-refundable depending on work scheduled or materials ordered.

• Refunds will be assessed on a case-by-case basis.

8. Warranties & Guarantees

• Manufacturer warranties apply to boilers, parts, and equipment.

• Workmanship is guaranteed for a specified period (as outlined in your agreement).

• Warranties may be void if servicing or usage guidelines are not followed.

9. Liability

We will not be held liable for:

• Indirect or consequential losses.

• Delays outside our control.

• Pre-existing faults or issues not identified at the time of service.

Nothing in these terms excludes liability for death or personal injury caused by negligence.

10. Gas Safety & Compliance

Flame On Gas Services is:

• Gas Safe Registered.

• Fully insured and compliant with UK regulations.

All gas work is carried out in accordance with current safety standards.

11. Intellectual Property

All content on this website (including logos, branding, images, and text) is the property of Flame On Gas Services and must not be used without permission.

12. External Links

Our website may include links to third-party websites.

We are not responsible for the content or reliability of these sites.

13. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect and use your data in line with GDPR.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time.

Please check this page regularly for updates.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

16. Contact Us

Flame On Gas Services Ltd

📍 Eco Hub, 218 High Street, Prestatyn

📞 01745 776868

📱 WhatsApp: 07345 542116

📧 Hello@flameongas.co.uk